# Maintenance & Support Policy

**Effective Date:** October 31, 2025  

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## 1. Overview
This Policy governs post-launch services, updates, and client support provided by **CodeVelo.dev LLC** (“CodeVelo”).

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## 2. Maintenance Plans
| Plan | Includes |
|------|-----------|
| Basic | Security updates, monitoring, backups |
| Standard | Basic + minor content changes |
| Premium | Standard + priority support, optimization |

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## 3. Support Channels
- Email: **support@codevelo.dev**  
- Client portal: project system  
- Emergency: 24/7 for production outages  

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## 4. Response Targets
| Severity | Response | Resolution |
|-----------|-----------|------------|
| P1 Outage | 1 hr | 4 hrs |
| P2 Major | 2 hrs | 8 hrs |
| P3 Minor | 1 day | 3 days |
| P4 Request | 2 days | Scheduled |

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## 5. Exclusions
Not covered:
- New feature development  
- Third-party system errors  
- Client-made unauthorized changes  

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## 6. Termination
Either party may terminate maintenance with **30 days’ notice**. Outstanding balances remain due.

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## 7. Contact
**CodeVelo.dev LLC**  
📧 support@codevelo.dev  
📍 280 Tolbert Farm Rd, Beckley, WV 25801  

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