63 lines
1.3 KiB
Markdown
63 lines
1.3 KiB
Markdown
---
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title: "Maintenance & Support Policy"
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description: "Defines CodeVelo.dev LLC post-launch maintenance, update cycles, and support standards."
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lastUpdated: "2025-10-31"
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---
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# Maintenance & Support Policy
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**Effective Date:** October 31, 2025
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---
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## 1. Overview
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This Policy governs post-launch services, updates, and client support provided by **CodeVelo.dev LLC** (“CodeVelo”).
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---
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## 2. Maintenance Plans
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| Plan | Includes |
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|------|-----------|
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| Basic | Security updates, monitoring, backups |
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| Standard | Basic + minor content changes |
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| Premium | Standard + priority support, optimization |
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---
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## 3. Support Channels
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- Email: **support@codevelo.dev**
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- Client portal: project system
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- Emergency: 24/7 for production outages
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---
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## 4. Response Targets
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| Severity | Response | Resolution |
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|-----------|-----------|------------|
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| P1 Outage | 1 hr | 4 hrs |
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| P2 Major | 2 hrs | 8 hrs |
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| P3 Minor | 1 day | 3 days |
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| P4 Request | 2 days | Scheduled |
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---
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## 5. Exclusions
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Not covered:
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- New feature development
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- Third-party system errors
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- Client-made unauthorized changes
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---
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## 6. Termination
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Either party may terminate maintenance with **30 days’ notice**. Outstanding balances remain due.
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---
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## 7. Contact
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**CodeVelo.dev LLC**
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📧 support@codevelo.dev
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📍 280 Tolbert Farm Rd, Beckley, WV 25801
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---
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