47 lines
1.0 KiB
Markdown
47 lines
1.0 KiB
Markdown
# Refund & Cancellation Policy
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**Effective Date:** October 31, 2025
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## 1. Deposits
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A non-refundable deposit secures your project schedule and initial work allocation.
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## 2. Cancellations
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Client cancellations must be submitted in writing. Work completed up to the cancellation date will be billed. Deposits remain non-refundable.
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## 3. Refund Eligibility
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| Service | Refund Terms |
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|----------|--------------|
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| Custom development | Non-refundable after work begins |
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| Consulting | Non-refundable after session occurs |
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| Hosting | Refunds for unused prepaid months |
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| Domains & licenses | Non-refundable once registered |
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## 4. Refund Process
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Approved refunds are processed within **10–15 business days** via the original payment method.
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## 5. Disputes
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Report billing discrepancies to **billing@codevelo.dev** within 10 business days for review.
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## 6. Force Majeure
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No refunds for delays caused by events beyond CodeVelo’s control.
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## 7. Contact
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**CodeVelo.dev LLC**
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📧 billing@codevelo.dev
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